Digital CampingCard ACSI

The QR code on the CampingCard serves to make the check-in process easier. It makes it possible for campsite owners to register the data of the campsite visitor quickly and safely simply by scanning the code. This QR code offers extra security due to its unique character, time-related authentication (the code is refreshed every 5 minutes) and simple verification, preventing fraud and guaranteeing a reliable registration process.

The digital CampingCard ACSI is safe. The physical card works as it always has, with the data of the campsite visitor on the back. As from January 2024, however, it is also possible to register digitally. You can copy the customer data quickly and easily by scanning the QR code. For extra security, the QR code on the digital card is refreshed every 5 minutes.

Technically, it is possible to take a screenshot of the card, but the QR code of the digital CampingCard is refreshed every 5 minutes. If the QR code is no longer valid at the time of scanning, you will see an error message. A handy tip: at the bottom of the screen, you will see a moving vehicle with a caravan as an indication that the CampingCard is active and valid.

You can scan the digital CampingCard ACSI using the ACSI Campsite Portal, which can be reached at https://campsiteportal.acsi.eu/. This can be done on the browser of either your laptop or your smartphone.

Step 1: Open the ACSI Campsite Portal: campsiteportal.acsi.eu

Step 2: Log in with your username. [username] cpYourCampsiteID-01 (for example cp170182-01).

Step 3: Enter your password.

If you do not remember your CampsiteID, please contact Sales via sales@acsi.eu. They will send you your username and password. The password is temporary. You must change this password as soon as possible.

Step 1. Open the ACSI Campsite Portal: campsiteportal.acsi.eu and log in with your data:

[username] cpYourCampsiteID-01 (for example cp170182-01).

Enter your password.

Step 2. Click on ‘Scan CampingCard ACSI’.

Step 3. Allow your browser to use your camera.

Step 4. Hold the QR code in front of the camera.

Step 5. If the QR code is correct, you will see the customer’s data on the screen. You can copy sections or mail them to yourself.

Step 1. Open the ACSI Campsite Portal: campsiteportal.acsi.eu and log in with your data:

[username] cpYourCampsiteID-01 (for example cp170182-01). Enter your password.

Step 2. Click on ‘Enter CampingCard manually’.

Step 3. Enter the last 8 digits of CampingCard ACSI.

Step 4. If the unique code is correct, you will see the customer’s data on the screen. You can copy sections or mail them to yourself.

You can use this method if you have no camera available, if your camera is not working, or if you would rather not scan.

If you will be scanning for the first time, your browser will ask permission to use the camera. If you miss this message or accidentally refuse, the Campsite Portal will not gain access to your camera. This problem can be resolved by deleting your cookies. Another way to allow the website access to your camera is to adjust the settings of your browser:

• Open Google Chrome
• Click at the top right on ‘More’ and select ‘Settings’.
• Go to ‘Privacy and security’ > ‘Site settings’. Select ‘Camera’ or ‘Microphone’.
• Set the desired option as standard and check the list with blocked and permitted sites.

For you as a campsite owner, the introduction of the digital CampingCard ACSI simplifies the check-in process considerably. All you have to do is scan the data of the campsite visitor and check the secure QR code. This not only saves time but also reduces the risk of errors that go along with manual entry. You are also certain that you are dealing with a valid CampingCard, and the risk of fraud is decreased because the digital card cannot be copied. It may take some getting used to but you will soon experience the benefits, and our sales team is always ready to provide support if you have any questions or are confused.

As a campsite owner, you can create individual users for all of your employees. This means that the reception staff only has access to the functions within the ACSI Campsite Portal that are required to scan CampingCard ACSI and that enable verification of the data of campsite visitors. Go to the Campsite Portal and click on the button “User" at the bottom right. Follow the steps to create a new user. The reception staff can use this account, with restricted access to information. You can create as many extra user accounts as you need.The result is a smoother and more efficient check-in process at the reception, allowing you to work faster and easier. The ACSI Campsite Portal was designed to be used by several users at the same time, making it ideal for multiple reception desks.

At this time, it is not yet possible to transfer the customer data to your booking system. It is possible to copy single items of the data one by one and transfer them to your own system. You can also send an email with the data to process it at a later time. Europe has more than a hundred different PMS systems, which means that connections are not yet possible as a first step. However, we are working on this in phase 2.

The QR code that the customer is submitting is not valid. Check whether it is a valid active card. You can check whether the digital CampingCard ACSI is valid by the moving vehicle with a caravan at the bottom of the screen. You can check whether the physical CampingCard ACSI is valid by checking the date on the card. If it is a valid card and scanning it does not work, you can enter the unique code manually.

This card has not yet been activated. Check the data on the back of the card and ask the customer to activate the card by following the instructions in the guide and on the website. This page contains instructions on how to activate the CampingCard ACSI for consumers.

When you log in with the login details of the campsite, you have access to all functions, including registering CampingCard, uploading promotional material, looking up statistics of the CPC product and viewing contracts. However, extra user accounts that have been created can only use the functions that are relevant for registering CampingCard. They do not have access to other functionalities within the portal.

If you are not able to scan a QR code, the CampingCard ACSI also offers the possibility of manual entry. You can enter the last 8 digits of the CampingCard ACSI in the ACSI Campsite Portal, after which the customer’s data will be made available.

Scanning the CampingCard offers significant benefits for campsite owners, such as a simplified check-in process, saving time and increased security against fraud. Although it may take some getting used to it, you will soon see the benefits outweigh the relatively minor discomfort of scanning. We also offer the possibility of entering the unique code on the CampingCard ACSI manually. Watch “How do you enter data manually?”

Yes, sending personal data through the ACSI Campsite Portal is safe. ACSI has taken security measures to guarantee the privacy of customer data. Moreover, sensitive data, such as credit card information or national identification numbers are not stored on the CampingCard ACSI.

ACSI has no access to individual customer data unless that information is shared for administrative purposes, such as resolving technical problems. The data that is processed through the ACSI Campsite Portal is only accessible by the relevant campsite owner and employees.

It is important to note the data of the customer (including the unique card number) and then contact ACSI via sales@acsi.eu or +31 (0)488 452055.